Responsible Gambling at BC Game

We are committed to safer gambling and to helping players stay in control. Our approach focuses on clear information, practical controls and easy access to support so customers can play responsibly and safely.

Player protection principles

We put player safety first by offering tools and guidance designed to reduce harm and promote controlled play. We encourage customers to set limits, take regular breaks and contact support if they feel their gambling is becoming a problem. Our messaging is factual, calm and focused on practical steps.

Activity-control tools

We provide a range of tools to help manage play. These include deposit limits, loss limits, session time limits and reality checks. Tools are available from your account area and can be adjusted at any time within the limits of our verification procedures.

Session reminders and reality checks

Session reminders let you know how long you have been playing. Reality checks provide periodic summaries of time spent and net losses so you can make informed choices during a session.

Account breaks and cool-off

Short-term account breaks and cool-off periods are available for players who want a temporary pause. These can be applied from your account settings and offer a quick way to step back from play for a defined period.

Deposit limits

Deposit limits allow you to restrict how much you add to your account on a daily, weekly or monthly basis. We recommend setting a limit that fits your budget and reviewing it regularly. Changes to limits may be subject to a waiting period to prevent impulsive increases.

Loss limits

Loss limits let you cap the total amount you can lose in a specific period. This tool can help protect your bankroll and keep play within affordable boundaries. You can set or reduce loss limits via your account controls.

Time limits

Time limits help control session length and overall time spent on the site. Options include session duration restrictions, daily play limits and mandatory breaks after extended play. Use these features to balance gambling with other activities.

Self-exclusion

If you need a longer-term break, self-exclusion blocks access to your account for a chosen period. Self-exclusion is a serious step that prevents you from logging in and receiving promotional contact. If you choose this option, follow the self-exclusion process in your account area or contact our support team for help.

Signs of problematic behaviour

Warning signs can include chasing losses, neglecting other responsibilities, hiding activity or increased deposit frequency. If you notice these changes in yourself or someone you care about, consider using limits, taking a break or seeking external support.

Tips for maintaining control

Set realistic limits, use session reminders, only gamble with money you can afford to lose and avoid gambling when under stress or after drinking. Regularly review your account activity and make use of deposit and loss limits to keep play controlled.

Professional help and support organisations

If you need additional assistance, contact a recognised support organisation for confidential advice and treatment options. Helpful services include national gambling support charities and local counselling groups. If you are unsure where to start, our support team can point you to suitable organisations and resources.